Support Cost Calculator
Calculate your cost per ticket to measure the efficiency of your customer support operations.
Cost Per Ticket
$0.00
The average amount spent to resolve a single customer issue.
$
What is Cost Per Ticket?
Cost per ticket is a crucial metric for evaluating the financial efficiency of a customer support team or IT service desk.
Formula:
Total Support Costs / Total Tickets Resolved
- Total Support Costs: Includes agent salaries, software licenses, equipment, training, and overhead for a specific period.
- Total Tickets: Number of issues successfully resolved in that same period.