Net Promoter Score (NPS) Calculator
Calculate your Net Promoter Score to measure customer loyalty and satisfaction.
Your NPS Score
0
Detractors
Passives
Promoters
What is NPS?
Net Promoter Score (NPS) measures customer experience and predicts business growth.
Formula:
NPS = % Promoters - % Detractors
Scores can range from -100 (everyone is a detractor) to +100 (everyone is a promoter).
- Promoters: Loyal enthusiasts who will keep buying and refer others.
- Passives: Satisfied but unenthusiastic customers.
- Detractors: Unhappy customers who can damage your brand.