CSAT Calculator

Calculate your Customer Satisfaction (CSAT) score to understand how happy customers are with your product or service.

CSAT Score

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Positive Responses (4 & 5 stars) Total Responses

Customer Satisfaction Score (CSAT) measures short-term happiness with a specific product, feature, or interaction.

Formula:

(Positive Responses / Total Responses) × 100

Typically, positive responses are ratings of 4 ("Satisfied") and 5 ("Very Satisfied") on a 5-point scale.