Customer Effort Score (CES) Calculator

Calculate your Customer Effort Score to measure how easy it is to do business with you.

CES Score

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"Easy" Responses (e.g. 5, 6, 7 on a 7-pt scale) Total Responses

What is CES?

Customer Effort Score (CES) measures how much effort a customer has to exert to get an issue resolved, a request fulfilled, a product purchased/returned etc.

Formula:

(Easy Responses / Total Responses) × 100

Usually measured by asking: "To what extent do you agree: The company made it easy for me to handle my issue."